Appointment Attendance: Please arrive or log-in on time for scheduled appointments. We strive to be on time for all of our clients and each appointment will need to end on time to ensure punctuality for all. If you are more than 10 minutes late for scheduled appointment, you will likely be rescheduled and charged for the scheduled visit.
Cancellations: We require 24 hours’ notice to cancel or reschedule appointments in order to avoid being charged in full for your visit.
Prescription Refills: It is vitally important that you attend appointments on a regular basis. Good adherence to follow up appointments and adequate treatment monitoring are vital factors in treatment outcomes. Refills are provided at each appointment when indicated, and will include sufficient refills until the next scheduled appointment.
This system of care generally works well, but on rare occasions, a client may need a refill due to unforeseen circumstances. In that case we will do our best to provide assistance to ensure there is no gap in treatment. However, we do require 3 days’ notice for refills and cannot offer same day services.
Controlled Substances: Regretfully, due to the nationwide shortage of Stimulant medications, which are controlled substances with strict prescription controls and procedures, we are no longer able to offer changes in prescriptions (strength or type), transfers or changes of pharmacies, or any other requests regarding stimulant prescribing between visits.
Minor Care: For clients age 15 and older, it may be helpful, but is not generally required, to have a parent or guardian present for evaluation and treatment. For clients age 14 and under, parental attendance and consent is required for each visit.
Contacting your Provider: Feel free to contact our office by phone or using chat & text system. Our Patient Coordinators will relay your message or concern to your Provider and will try to get your answer within one business day. If you are experiencing an emergency, please go to the nearest emergency room or call 911 for help.
Disability Support: Because Spark is a telehealth only practice, we cannot provider support for most disability, court or work related filings and encourage you to seek an in-person practice for your care.
Review Spark’s current Treatment Policies to learn more.